Terms & Conditions

• Full upfront payment is strictly required to secure and confirm all bookings.
• Accepted payment methods:
  • PayNow (UEN: 202312880H – DOCTOR CLEAN PRIVATE LIMITED)
  • UOB Bank Transfer (Account No. 6573030599)
• All prices quoted are exclusive of GST. GST will apply to all bookings and/or payments made on or after 1 July 2026.

• All cancellation or rescheduling requests must be submitted via WhatsApp.
• Clients are encouraged to notify Doctor Clean at least 48 hours before the scheduled appointment.
• An administrative and processing fee of SGD 50 will apply to all cancellations made after a booking has been confirmed. This fee is non-refundable and is payable in addition to any applicable cancellation charges set out below.

Cancellation Charges

Rescheduling Charges

General

Deep Cleaning

Housekeeping

Deep Cleaning

• Cash refunds will not be provided for service dissatisfaction.
• Any service concerns must be reported within 12 hours after completion via WhatsApp.
• Clients must provide clear photo and video evidence together with a list of the affected areas.
• Doctor Clean will provide one (1) complimentary touch-up for verified missed areas only.
• After the touch-up has been completed, any further cleaning requested will be chargeable.
• Floor dust caused by natural dust settlement after cleaning is not covered under the warranty.

Housekeeping

• Cash refunds will not be provided for service dissatisfaction.
• Where appropriate, Doctor Clean may provide a complimentary one (1) hour touch-up, subject to cleaner availability.

General

• Requests made after our cleaning team has left the premises may incur an SGD 80 return trip charge.
• A goodwill refund of SGD 20 may be offered if lights or air-conditioning units are inadvertently left switched on.
• All refund, repair and touch-up requests are subject to review and approval by Doctor Clean's Live Agent and Management.

The Client shall ensure that:

• All renovation works have been fully completed before the scheduled cleaning.
• The premises are safe for cleaning.
• The premises are free from active contractors, movers, excessive construction debris and rubbish.

Where contractors or movers remain on-site:

• Doctor Clean will only clean areas that are accessible.
• Delays should be expected.
• For standard residential units of up to 1,500 sq ft, the allocated cleaning duration is up to five (5) hours, subject to team availability.
• Any additional waiting time or extension of the service beyond the allocated duration shall be subject to team availability and may incur additional charges.

The Client or an authorised representative must be present approximately 30 minutes to 1 hour before completion of the service to conduct a final walkthrough with our team.

Any concerns should be highlighted before the cleaners leave the premises. Additional requests after departure may be treated as a return visit and charged accordingly.

• Clients are responsible for securing all cash, jewellery, valuables and personal belongings before the commencement of cleaning.
• Doctor Clean shall not be responsible for loss or damage to highly fragile, antique or irreplaceable items that have not been properly secured or removed before service.

• The Client shall provide sufficient proof and evidence to demonstrate, on a balance of probabilities, that any alleged damage or defect was caused solely by Doctor Clean's cleaning services.
• Doctor Clean reserves the right to conduct a full internal investigation, including the review of photographs and videos taken before, during and after the cleaning process.
• Doctor Clean Management reserves the absolute right to determine the outcome of all investigations, warranty claims, refunds and compensation requests.
• All decisions made by Doctor Clean Management shall be final and binding.

• Doctor Clean reserves the right to refuse, postpone or terminate any service where the premises are unsafe, inaccessible or materially different from the service booked.
• Additional charges may apply where the actual condition of the premises requires substantially more work than originally declared.
• Doctor Clean reserves the right to amend these Terms & Conditions without prior notice. The version in effect on the booking confirmation date shall apply.

• Doctor Clean reserves the right to capture photographs and/or videos before, during and after the cleaning service for the purposes of quality assurance, service verification, staff training, internal investigations and service recovery.
• Such photographs and videos may be used to verify the condition of the premises before and after the cleaning service, and to assess any claims relating to service quality or alleged damage.
• All photographs, videos and related records remain the property of Doctor Clean and may be retained for internal record-keeping purposes.
• Doctor Clean will not publish, distribute or use any photographs or videos of the Client's premises for marketing, advertising or promotional purposes without obtaining the Client's prior consent, unless the images have been fully anonymised and do not identify the Client or the property.